SHIPPING AND RETURNS
Shipping Fee
Malaysia
•Free shipping for orders above RM180. For orders below RM180, a flat delivery fee of
RM8 applies.
Singapore
•Free shipping for orders above RM500. For orders below RM500, a flat delivery fee of
RM25 applies.
International Shipping
•For international shipping inquiries, please contact us at:
Email: hello@wearbibo.com
Instagram: @wear.bibo
Shipping Time
Estimated delivery times:
•West Malaysia: 1–5 working days
•East Malaysia: 3–7 working days
•International shipping: Delivery time varies depending on destination
Please note that delivery times may vary during peak seasons, public holidays, or courier
delays.
Order Tracking
Once your order has been shipped, a tracking number will be sent to you via email or SMS.
Returns Policy
All Bibo pieces are thoughtfully handcrafted. Slight variations in colour, print, and pattern are part of their uniquely imperfect charm and are not considered defects.
If for any reason your purchase does not work out for you, we accept returns within 7 days from the date your order is received.
Please email us at hello@wearbibo.com with your order number, and we will be happy to assist you.
Return Conditions
Returned items must be:
•Unworn
•Unwashed
•In original condition
•Returned with original packaging and tags attached
Return shipping costs are to be borne by the customer unless the item received is defective. We highly recommend using tracked shipping so your package arrives safely. Please note we cannot take responsibility for items lost in transit to us.
Upon receiving and inspecting, approved returns will be issued in the form of store credit via Shopify gift card, redeemable on future purchases.
If you would like a different design, colour, or size, we kindly invite you to place a new order through our website, subject to availability.
Returns can only be made one time per order number, meaning that any order made with return store credit cannot be returned again.
Defective Items
If you receive a defective item, please email us within 3 days of receiving your parcel together with clear photos of the defect.
Upon approval, we will arrange a replacement where possible. If a replacement is unavailable, store credit will be issued instead.
Bibo reserves the right to determine the appropriate resolution for all defective item claims.