Refund policy

All Bibo pieces are thoughtfully handcrafted. Slight variations in colour, print, and pattern are part of their uniquely imperfect charm and are not considered defects.

If for any reason your purchase does not work out for you, we accept returns within 7 days from the date your order is received.

Please email us at hello@wearbibo.com with your order number, and we will be happy to assist you.

Return Conditions

Returned items must be:

Return shipping costs are to be borne by the customer unless the item received is defective.

Upon receiving and inspecting, approved returns will be issued in the form of store credit via Shopify gift card, redeemable on future purchases.

If you would like a different design, colour, or size, we kindly invite you to place a new order through our website, subject to availability.

Returns can only made one time per order number. Meaning that any order made with return store credit cannot be returned again.

If you receive a defective item, please email us within 3 days of receiving your parcel together with clear photos of the defect.

Upon approval, we will arrange a replacement where possible. If a replacement is unavailable, store credit will be issued instead.

Bibo reserves the right to determine the appropriate resolution for all defective item claims.